Forum Discussion

Resmi9793's avatar
Resmi9793
6 years ago

Call for action on current crashing/freezing issue

Product: Star Wars: Galaxy of Heroes Platform:Android Tablet What type of device are you experiencing the issue with? Many OS Version Many Ally Code: (Find it here: http://bit.ly/AllyCode ) What...
bug
grumpybear9000's avatar
grumpybear9000
6 years ago

I play on ios and android and emulators. They all have the same symptoms. This isn't a post hoc fallacy, there are issues, and we don't know what causes them, but they are replicated over different devices. 

I don't care if it's "hard" to work out. If you run a business that releases something that doesn't work for your clients, you fix it. End of. If ran my businesses with the same laissez faire attitude that CG did I would have folded many years ago.

I realise you have to be impartial because of your positions, but frankly you're blinded by loyalty.

Resmi9793's avatar
Resmi9793
6 years ago
You don't need root access to your device to get these diagnostics; you just need to enable developer options to switch on the debug bridge.  This is all standard production tooling for all Android devices.  You can even switch off developer options again afterwards if you're worried about it.
 
If you follow the advice in my original post, you will be able to get the stack traces - even if you connect up after the crash.  Here's another one from my device today.
 
07-21 10:25:49.227 30303 31675 I cg_breakpad: Wrote breakpad minidump at /data/user/0/com.ea.game.starwarscapital_row/files/error/minidump/new/bde54889-d147-462c-eb95ca85-46e636bf.dmp succeeded=1
07-21 10:25:49.230 30303 31675 E CRASH   : signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 00000000
07-21 10:25:49.230 30303 31675 E CRASH   : *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
07-21 10:25:49.230 30303 31675 E CRASH   : Build type 'Release', Scripting Backend 'il2cpp', CPU 'armeabi-v7a'
07-21 10:25:49.230 30303 31675 E CRASH   : Build fingerprint: 'samsung/gts210wifixx/gts210wifi:7.0/NRD90M/T810XXU2DRH1:user/release-keys'
07-21 10:25:49.230 30303 31675 E CRASH   : Revision: '6'
07-21 10:25:49.231 30303 31675 E CRASH   : pid: 30303, tid: 31675, name: UnityMain  >>> com.ea.game.starwarscapital_row <<<
07-21 10:25:49.231 30303 31675 E CRASH   :     r0 00000000  r1 036e8038  r2 00000000  r3 000f7e3d
07-21 10:25:49.231 30303 31675 E CRASH   :     r4 643488e8  r5 00004000  r6 00004000  r7 00040000
07-21 10:25:49.231 30303 31675 E CRASH   :     r8 00000000  r9 00000000  sl 814537cc  fp 855feca0
07-21 10:25:49.231 30303 31675 E CRASH   :     ip 855fec90  sp 855fec98  lr 814818c8  pc 7dd3c0fc  cpsr 617fdd90
07-21 10:25:49.231 30303 31675 E CRASH   :
07-21 10:25:49.231 30303 31675 E CRASH   : backtrace:
07-21 10:25:49.490 30303 31675 E CRASH   : #00  pc 008d40fc  /data/app/com.ea.game.starwarscapital_row-2/lib/arm/libil2cpp.so
07-21 10:25:49.490 30303 31675 E CRASH   : #01  pc 008db388  /data/app/com.ea.game.starwarscapital_row-2/lib/arm/libil2cpp.so
07-21 10:25:49.490 30303 31675 E CRASH   : #02  pc 031debdc  /data/app/com.ea.game.starwarscapital_row-2/lib/arm/libil2cpp.so
07-21 10:25:49.490 30303 31675 E CRASH   : #03  pc 031df1c8  /data/app/com.ea.game.starwarscapital_row-2/lib/arm/libil2cpp.so
07-21 10:25:49.490 30303 31675 E CRASH   : #04  pc 01724cf8  /data/app/com.ea.game.starwarscapital_row-2/lib/arm/libil2cpp.so
07-21 10:25:49.490 30303 31675 E CRASH   : #05  pc 01e45bb0  /data/app/com.ea.game.starwarscapital_row-2/lib/arm/libil2cpp.so
07-21 10:25:49.490 30303 31675 E CRASH   : #06  pc 01f24f78  /data/app/com.ea.game.starwarscapital_row-2/lib/arm/libil2cpp.so
07-21 10:25:49.490 30303 31675 E CRASH   : 
 
  • wharp95's avatar
    wharp95
    Seasoned Veteran
    6 years ago
    @Resmi9793 What I was meaning is, how EA/CG can retrieve clients logs ? There is now way unless, the application have root access or they have a handler catching those signals then writing the crash stack into their own files and I don't see any reports uploading when I play (hidden?).
  • Resmi9793's avatar
    Resmi9793
    6 years ago

    I've also done a little more digging today...  The crash followed the usual symptoms of some graphical glitches followed by a total freeze.

    Looking through the rest of the log, I saw some systemic memory failures, which was interesting because the only application I had running was SWGOH.  Looking at the stack trace, it is another example of a null pointer issue. This is often a failure mode in C/C++ applications when they fail to aloocate memory (and then don't check if the allocation failed).  So my working hypothesis is that we still have memory issues.

    Fortunately, this time I was running the adb shell at the same time, so can compare the memory usage of SWGOH at the time of the crash and after normal operation.

    Crash:

    PID USER     PR  NI CPU% S  #THR     VSS     RSS PCY Name

    30303 u0_a211  16  -4   3% S   102 3080860K 850216K  fg com.ea.game.starwarscapital_row

    Normal operation:

      PID USER     PR  NI CPU% S  #THR     VSS     RSS PCY Name

    31616 u0_a211  16  -4   9% S   102 2137360K 638212K  fg com.ea.game.starwarscapital_row

    The key thing to note here is that the crash is trying to use nearly 1GB more memory (VSS) than in normal operation.  I suspect that there is something causing the application to leak memory over time.

    My guess is that the devices seeing more crashes are ones that have smaller RAM, or for some reason are hitting the condition that causes the memory leak more often.

    Would anyone in Support like to review and comment on my analysis?

  • Resmi9793's avatar
    Resmi9793
    6 years ago
    @wharp95 Yeah - it all depends what diagnostics they have built into the application. They can only get limited info from the rest of the system, though, which is why I'm trying to provide this extra info to help fix these issues
  • Resmi9793's avatar
    Resmi9793
    6 years ago
    @wharp95 Thanks. Looking at that one, it also failed a mainline case to allocate memory. Adds more weight to the memory leak theory.
  • MomawNadonE3P0's avatar
    MomawNadonE3P0
    Rising Adventurer
    6 years ago
    Based on my own previous bug experience*, I'm not too optimistic that we'll get a timely or transparent response to this.

    * frequent error code 106 crashes, for almost a year and a half now - my bug report was never even acknowledged, just merged into another thread where the only feedback given was a useless and ineffective cookie cutter response to try reinstalling ... and now I have a second type of crashing to deal with on a daily basis. Great.

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