Forum Discussion
GladOS-013
5 years agoHero (Retired)
@grumpybear9000 It's my understanding that CG (and other similar companies) face more community anger when timelines change.
For example, they announced development of a new raid. Then they announced it was put on hold, and people got really angry - likely more angry than if they had never mentioned the raid at all.
So I feel that they under communicate intentionally, because the baseline anger at that is less than the anger the community would throw whenever timelines shift.
"You promised Bug X would be fixed by today! You owe me hundreds of crystals per day until it's fixed" etc.
I would love to see more communication and a clearer glimpse into what the studio is working on, both in terms of fixes and improvements. But people being people, we can't have these nice things.
For example, they announced development of a new raid. Then they announced it was put on hold, and people got really angry - likely more angry than if they had never mentioned the raid at all.
So I feel that they under communicate intentionally, because the baseline anger at that is less than the anger the community would throw whenever timelines shift.
"You promised Bug X would be fixed by today! You owe me hundreds of crystals per day until it's fixed" etc.
I would love to see more communication and a clearer glimpse into what the studio is working on, both in terms of fixes and improvements. But people being people, we can't have these nice things.
5 years ago
@GladOS-013 I honestly don't think it's the timeline for a fix that matters here. Having worked in the industry I know that it's impossible to predict when you will have a fix to a complex bug... However that doesn't justify telling your customers nothing at all. Doing so just polarises the community (as you can see on this issue).
The important thing is to set expectations appropriately. For example, to acknowledge a bug and (for majorly impacting ones) say when you might have an update on the matter. An ongoing dialog with both sides working as hard as possible for a swift resolution is the real answer here. I really hope that's all that any of us are asking for here.
Isn't that right @grumpybear9000 ?
The important thing is to set expectations appropriately. For example, to acknowledge a bug and (for majorly impacting ones) say when you might have an update on the matter. An ongoing dialog with both sides working as hard as possible for a swift resolution is the real answer here. I really hope that's all that any of us are asking for here.
Isn't that right @grumpybear9000 ?
- 5 years ago
Spot on.
I don't like being treated like a mug. (British expression). Which currently is how I feel.
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