@EA_UltraSlide @EA_HighCommand I see you have both been active today... Is there anything you can share from the developers about what's going on here?
Time for an update on my previous investigations (https://answers.ea.com/t5/Bug-Reports/Call-for-action-on-current-crashing-freezing-issue/m-p/9332282/highlight/true#M40964)...
Since then, I have been working on the principle that this issue is all about available RAM. The updated version of the game needs more memory than before and fails in the way that is well-documented in this forum when it can no longer allocate what it needs (dodgy graphics then freeze). If that theory is true, you should be able to increase the amount of time the application runs by increasing available RAM. Sadly, there is only one reliable way to do this... Uninstall other apps. These often run liitle bits of code in the background even when you have not started the app (e.g. to check for notifications). Just killing background processes using one of those optimizer tools is no good - it will start up again.
I am lucky... I have a phone for all my everyday apps, so can use my tablet just for games and entertainment. That means I could uninstall a lot of software on the tablet. Doing this has reduced my crashes from several an hour down to about one a day. However, this won't be a viable option for many. Is it really reasonable to ask your users to install only your game on the device? I think not...
The real fix is to slim down the game and look for those hanging references that are leaking memory to the point that the game crashes.
As always, I would love to hear anything from EA or CG about this issue. Since we all agree this is about better communications, maybe the Community Manager can help improve the situation... What do you think @CG_SBCrumb ?
@Resmi9793if EA or CG reacts to this post, I'm more than happy to help.
I tried one to unify all craches/freezes in one thread, to prevent spam of the same problem (since this is a bug report forum) but it was consider spamming from my side (since I was reporting all freezes I was having, not productive from my side either)
So if you have a positive reply from developers, I would be happy to contribute. Still have about a freeze per day, one yesterday during my GAC that almost cost my victory.
If they don't react to this, I'll continue in my corner, until I get bored and quit the game for good.
Good luck and really nice initiative from your side.
I have a few apps installed on my tablet, but recently use ONLY two of them: SWGOH and Discord. And only with these two apps running game crashes and freezes.
I'm really really really REALLY tired of this. Earlier game crashed once in two-three days - of course usually in most uncomfortable situations. Now it's once in two-three hours 😬
And I don't think @Resmi9793 you should count on response from @CG_SBCrumb - he doesn't responding messages on forum (at least I didn't get it) and he won't do it here...
@QuimSWGoH wrote:
you are not understanding that the main problem of thiese freezes and crashes is the communication. I think is happening in enough devices to worth it an announcement in the main forum.
I would like to see more communication. I also understand some of the reasons they may not want to increase certain types of communication. Also keep in mind that your opinion of what is "worth it" may not be shared by the devs.
@QuimSWGoH wrote:
, also I don't care if this forum not support the emulators, the emulators are important for this game,
It's not that "this forum" doesn't support emulators - SWGOH doesn't support emulators. The devs will only attempt to work on fixes and improvements on actual supported devices. If they made an adjustment and all phone/tablet crashes stopped, but emulators crashed 100% if the time, the devs would find that acceptable.
I hear what you're saying, and I understand the frustrations. My personal frustrations actually went down when I started to understand how CG deals with these issues, which is why I try to help others understand the process.
