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Caedus901's avatar
Caedus901
New Traveler
5 years ago

Cannot download the game

After I changed my device to xiaomi redmi 8 I cannot download the SWGoH from Google Play. If there is a new launcher I have to use the external apk-s as Google Play claims my device is too old and unsupported. MIUI 12, Android 10 

Can you fix it?

7 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 years ago
    Hi @Caedus901,

    When you go to the Google Play store, what message does the app store give you? Can you upload a screenshot of what you see please?

    Thanks,

    EA_Lanna
  • Caedus901's avatar
    Caedus901
    New Traveler
    5 years ago

    Free translation is like "this app is no longer compatible with your device. Please contact with the developer"

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 years ago
    Hi @Caedus901,

    Ok, thanks for grabbing that. In your opening post you listed two different phones. Which one are you trying to download SWGOH onto?

    - EA_Lanna
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Thanks for helping clarify that @Caedus901. I'll double check and see if I can confirm if the Xiaomi redmi 8 device meets requirements for the game.

    In the meantime, it'd be no harm to rule out a Google Play cache issue and to confirm that everything with the Play Store has been updated to the latest version and that is not what is causing the error message for you. Before doing so, jot down your Player ID or Ally code for your own record keeping while you're still in your game on the Miui 12.

    I'll share a screenshot of how to clear the Play Store cache below (source from the Google Help Center). After that, restarting the Play Store and installing the SWGOH app again should do the trick I hope. Let me know if that works for you. 

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