Forum Discussion

Rising Novice

1 month ago

cannot get in the pc version of the game

it stuck at the loading screen which says cheaking for updates at the laft bottom with connection error unable to connect to the ea service at the middle.

dhkwaj

Rising Novice

1 month ago

thank you for your reply. but im afraid none of what you said works. i did use vpn a lot but whether turn on or off effect it. also i tried to uninstall then install the eaapp and the game it just does not work. the other friends in the guild, they dont seem to have the same problem, they dont even have vpn unless the ea service went down. i also have another account,also swgoh, same problem, it seems my pc have some issues i just cant find out.

EA_Aljo

Community Manager

1 month ago

Thank you for the response. Just so I understand correctly, are you saying with or without a VPN you cannot connect? Also, have you tried using different connections? Mobile and your home network connection.

dhkwaj
Rising Novice
1 month ago
my apology for the confuse, it appears i forgot to tapy some words, i mean with or without vpn it remains disconnected, as for the mobile and home network i just tried but it wont work. i honestly dont understand what caused this issue, as i said all of the members of my guild, their pc version works just fine, the only thing i did was moving to china from singapore and this happened.
- EA_Aljo
  Community Manager
  1 month ago
  Did this start happening right after making the move? Have you updated the region on your EA account to match your new region?
  - dhkwaj
    Rising Novice
    1 month ago
    yes right after i leave singapore and this happened. my region was always china hongkong never changed.