Charged 3 times on Scorch purchases
Well, as the title states, I made the huge mistake to buy the 2 Scorch bundles from the webstore on the 20th of May, one for $30 and the second one for $75. All good and dandy, on the 22nd of May money got retrieved from my account, as expected. Then again on the 23rd of May, I have been charged $105 for the 2 packs, and to top it off in good style, on the 24th I have been charged again for both packs, same amounts. Ok, I can understand that technical issues can happen, but how can you justify the response on the support chat on which I was just told "I want to inform you that the issue has been resolved and the team is working on making the necessary changes for affected players" ? How is it fixed as I haven't received my money back ? Oh, you want to say "don't worry, keep spending as we won't charge you 3 times now, until we break it again when we will just enjoy stating that we fixed the issue once again" ? Why just close the chat and not provide a timeline of when the extra charges will be refunded, even though I specifically asked for it ? Or is the answer as clear as day, there will never be a timeline, thank you for your extra money ? What are the changes that you are talking about ? If you would have planned to refund, you could have stated a clear answer and provide a timeline, even if you provided like a month for processing it. But no, you just closed the chat without anything meaningful provided. Great support provided, thanks for nothing. So once again, I am posting here, when will I be refunded ? Can anyone provide a clear answer, ideally from CG ?PC Client Login Error
Hi, For the past week I've had a login error using the PC Client. It's started successfully twice, in approximately 50 attempts which suggests that communication with your servers and any DNS pointers have worked at some point. The other 48 times it has presented a connection error, with the usual can't find the server nonsense. I find this odd given I'm logged into the EA App successfully nearly all of the time. Can you do something about this please, daily PC client rewards are being lost, a TW Battle was lost, and It's really not been helpful during the current GAC. ThanksPurchased on web store, didn’t receive any coaxium to climb coaxium heist
As mentioned above, I actually tried to cancel the transaction but somehow still charged and processed which is fine, but I didn’t receive any of the coaxium for the heist on web store? any assistance possible with this issue?
Issue processing purchase
Product: Star Wars: Galaxy of Heroes Platform:PC/Desktop client Ally Code: 293-265-328 What type of issue do you have? Missing Rewards Summarize your bug: Purchased the Temple Guard Bundle II (the 30 shards 5 omicrons bundle). The transaction appeared to be endlessly loading. I confirmed the payment has been made. After closing and reopening the application, I received crystals instead of the purchased items.triple charge
So its almost 3 weeks since EA started overcharging, some time even 3* times. and still no responce, no comment, no YT video abouth it. what is going on ? are they gona return the money, or are they gona get sued ? one of their support guys inn chat admited they have that problem, bud that was 2 weeks ago. what now ?Can’t connect to the EA Servers on PC Client
Hello I’ve just downloaded and installed EA Play and SWGOH PC client. When I start the game it loads the update data (roughly 40MB) just fine but after “Loading Catina” message, the dialog shows up saying “Unable to connect to the EA servers. Please check your internet connection…” What I’ve tried: - Disable firewalls - Uninstall and reinstall both EA Play and SWGOH - Unlink EA account and reconnect in the game on mobile device. None of them work, same exact result. PC: Windows 11 with sufficient specs. Newly installed latest version of Windows and drivers. I can play the game with my iPhone on the same network just fine. Please help.
