Forum Discussion

New Vanguard

5 years ago

Solved

Cannot log into game since the October 29th update

I have been unable to access the game since the October 29th update. It gives me an error screen, saying to restart or contact. I’ve tried to restart multiple times and have submitted a help request ...

technical issues

CrumblingWorld
5 years ago
The only thing I did was uninstall and reinstall the game each day. I kept checking the google play store to see if there was a new update but didn’t see one.

Once in the game I copied down my player ID and ally code, then I transferred my account to my iPhone.

CrumblingWorld

New Vanguard

5 years ago

The only thing I did was uninstall and reinstall the game each day. I kept checking the google play store to see if there was a new update but didn’t see one.

Once in the game I copied down my player ID and ally code, then I transferred my account to my iPhone.

EA_Lanna

Community Manager

5 years ago

Good move taking those down @CrumblingWorld. Try to keep your player ID and Ally code saved somewhere safe outside of the game just in case you'd ever need to provide them and can't log into the game to find them.

Cheers for sharing what did the trick for you. I'll mark your post as the solution so if another player runs into the same issue, they'll know how you worked it.

qix96
5 years ago
I was able to access my account as well.
I'm pretty sure the devs probably figured out an issue on the backend and fixed the accounts up. I didn't need to reinstall or anything it just randomly started working.
EA_Lanna
Community Manager
5 years ago
Excellent. Delighted it's working for you too @qix96, Thanks for updating the thread.