Forum Discussion

4 years ago

Solved

Can't get into the game -- "There is a new client available"

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? with all devices
OS Version All
Ally Code: (Find it here: http://bit.ly/AllyCode ) 963-773-657
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I Can't get into the game. After having updated the game in my device(s), everytime I log in I get the message "There is a new client available". I've tried uninstalling and still have the same message. Also tried on another device and get the same error. This seems to be Accoun related
Steps: How can we find the bug ourselves? Don't think you can... seems to be related with my account.
Connection Type Wifi
Please select your region Other
Country Portugal

‌

I Can't get into the game.
After having updated the game in my device(s), everytime I log in I get the message "There is a new client available".
I've tried uninstalling and still have the same message.
Also tried on another device and get the same error.
This seems to be Account related

bug

EA_UltraSlide
4 years ago
Hi guys and sorry to hear that.

We have had reports from players in the past that changing your device language to match the region of the store can solve the issue for you.

For example, if your store is in France, change the device language to French.

Edit:

We have also brought this to the team for further investigation.

7 Replies

HolySithblade
New Hotshot
4 years ago
Same issue here. Changing tge system language of your device to Spanish or any other language other tgan English seems to work.
kevinfedor132
4 years ago
@MorphSWGOH Same issue here playing in US.
pedrosanti638
4 years ago
Same issue on my side. Saw from a previous post that there might be a workaround by changing the system's language but it can't be the only solution.
Help us EA Support, you're our only hope
(will there be any sort of compensation for the rewards lost in the meanwhile?)
EA_UltraSlide
EA QV Team
4 years ago
Hi guys and sorry to hear that.

We have had reports from players in the past that changing your device language to match the region of the store can solve the issue for you.

For example, if your store is in France, change the device language to French.

Edit:

We have also brought this to the team for further investigation.
pedrosanti638
4 years ago
@EA_UltraSlide Surely there must be another fix other than changing my device's language.. I don't use this device just for swgoh and I would rather uninstall than doing that.

Considering this is a recorrent error, how come there isn't already a solution (or a timeline for a solution) on your end?
bertix
4 years ago
same issue here
Sarc_Sennex
4 years ago
I'm sorry but forcing users to use their phone in a language determined by the location or the region of the Play Store is not acceptable. In the place I live there's at least 3, sometimes 4 different languages that I use frequently, and I don't want to be forced to configure my device in one of them only to play a mobile game. I have been playing for more than 5 years and this clearly qualifies as a bug.