Can't log into the game

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy Note8
OS Version Android 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 875-332-865
What type of issue do you have? Network/Connection
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug I can't log into thr game. When I try to open the app, it stays on the initial load screen and says either, "Checking for updates" or "Loading Cantina" endlessly.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

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I downloaded the update when it told me that it was available (and required) a few days ago, Tuesday (4/13) or Wednesday 4/14). I don't remember which day it was.

Late Wednesday (4/14) night or early Thursday (4/15) morning, around 1am-ish, a member of my guild commented that the update had been buggy. I, along with a few other members, said that it hadn't been an issue for us. After I closed the game app from that session, I wasn't able to get it to work properly again.

When I try to open the app, it stays on the initial load screen and says either, "Checking for updates" or "Loading Cantina" endlessly.

Friday (4/16), I freed up a ton of space on my phone, as well as my SD card, and I uninstalled and reinstalled the app. I have cleared my cache, and my phone has been restarted many times, as well.

I was able to finally get into the game (as a new user), and then had to switch to login in to my account, which took about an hour. When I was able to log into the game on my account, I was able to claim my daily reward, inbox, post a message in the guild, and anything else would get stuck loading. If I try to load the app again, it gets stuck endlessly "Checking for updates" again.

I read through the troubleshooting guide, and believe I have tried all that is applicable.

Today, I was able to get into the game once.