Forum Discussion

fazeveb's avatar
5 years ago
Solved

CAN'T LOGIN - STUCK AT LOADING CANTINA

Product: Star Wars: Galaxy of Heroes
PlatformAndroid Phone
What type of device are you experiencing the issue with?:   Xiaomi Mi A1 / BlueStacks emulator on PC
OS Version:   Up to date
Ally Code: (Find it here: http://bit.ly/AllyCode ) 224-898-193
What type of issue do you have?:   Cannot Login
How often does the bug occur?:   Just now
Summarize your bug:    I tried to log in this morning and the game is stuck at Loading Cantina. I tried clearing cache, I reinstalled several times, restarted phone. I tried BlueStacks emulator on PC - same result.
Steps: How can we find the bug ourselves?:  I can't login, so I suppose it might be a server-wide issue.
Connection Type: Wifi
Please select your region: Europe
Country:  Bulgaria

  • fazeveb's avatar
    fazeveb
    5 years ago

    Thanks for replying EA_UltraSlide.

    It seems the issue was resolved on CG's end and I can now log in. 

    There was no error message, I was just stuck on loading screen for hours.

    Thankfully, it works now!

19 Replies

  • I've been playing this game since it came out. Fix it or refund every single dime I've put into it. 

  • Icyblitz44's avatar
    Icyblitz44
    5 years ago

    I’ve been stuck for around 5 hours not being able to get in luckily I haven’t missed any energy yet but will be missing it soon as well as the double drops I hope this is resolved quickly 

  • I’ve been stuck at the loading screen all day, game won’t load on iPhone and IPad, missed refreshes and arenas now, double drops etc, not happy!

    I think the issue is with game centre, as if I sign out the game loads but starts at lvl 1, when I sign back in game won’t load

    Ally code 877-169-132

  • Same problem, I’ve been stuck at the loading screen........ missed double drops, arenas.... can you fixe this bug fast ? thx

    I think the issue is with game centre, as if I sign out the game loads but starts at lvl 1, when I sign back in game won’t load

    ally code : 911-857-364

  • JEDIJEDAILLE's avatar
    JEDIJEDAILLE
    New Traveler
    5 years ago

    same issue here. I play on Iphone last version of IOS 14.5.1, tried both  on wifi and 4G,  since the last update yesterday night, I can't start the game (stuck at loading cantina) except when I use Game Center login but then I start from sratch because game center was not activated when I first installed the game and created account. I called support waiting for their instructions. Ally code : 941-238-114

  • Gotta wonder how much revenue they're losing right now, and how much more they're going to lose when they have to refund the hundreds of dollars eah of us has put into this game over the years. If someone doesn't get fired over this, I will be very disappointed. 

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