Forum Discussion

D0mme53's avatar
D0mme53
3 years ago
Solved

Can't login to Webstore - Special characters in Email Address aren't accepted

when i try to input my E-mail adress, i can't send it in Step 2/3. It somehow doesnt recognise the hyphen as a valid character and greys out the field. (CM: Edited to update thread title)
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    3 years ago

    Hi folks,

    For anyone running into this issue in the meantime, there is a workaround for this. As @PapsMan mentioned, you can update the email registered to the webstore to one without special characters. You can do this by updating the email address registered to the EA account linked to the webstore. Follow these steps to make that update:

     

    1. Go to your EA Account and Billing Settings.
    2. Click on the About Me tab. 
    3. Click Edit next to Email Address to update the email that we have on file.
    4. Type in the code we send you to confirm your identity, then change away!

    If you haven’t activated Login Verification, you’ll need to contact our support team to help you update your account information.

    - EA_Lanna

PapsMan's avatar
PapsMan
3 years ago
just to provide a brief update on this issue: nothing happened in the past month. So after missing out with the freebies and whatnot provided in the web store for more than six weeks, I finally decided to link my EA account with an email account with a provider that doesn’t have a dash character in the address. And, of course, things work fine, as they did before.
It would have been very good to know that getting this issue with “special” characters fixed will take ages – then I could have made a new account right away and not missed out on all the good stuff for many weeks. Calculated very conservatively, that cost me _at least_ 800 cantina energy (and 800 of all other types of energy as well), plus ability mats, shards etc. But the cantina energy really hurts most in mid-game…
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Hi folks,

For anyone running into this issue in the meantime, there is a workaround for this. As @PapsMan mentioned, you can update the email registered to the webstore to one without special characters. You can do this by updating the email address registered to the EA account linked to the webstore. Follow these steps to make that update:

 

  1. Go to your EA Account and Billing Settings.
  2. Click on the About Me tab. 
  3. Click Edit next to Email Address to update the email that we have on file.
  4. Type in the code we send you to confirm your identity, then change away!

If you haven’t activated Login Verification, you’ll need to contact our support team to help you update your account information.

- EA_Lanna

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.25,874 PostsLatest Activity: 25 minutes ago