Forum Discussion
EA_HighCommand
EA QV Team
6 years agoHi all and sorry to hear that.
Can you all please provide us with your ally codes, so that we can investigate this further? Thank you!
- 6 years ago
815-334-787
- EA_HighCommand6 years ago
EA QV Team
Hi @Einnod1981,
We fixed your account manually and can see that you are back in the game, great stuff!
- CrumblingWorld6 years agoSeasoned Adventurer@EA_HighCommand I cannot get into the game, therefore I can’t get my ally code. I’m in a guild by myself. I would’ve thought having the game linked to your Google Play account would be sufficient but I guess not,
- 6 years ago@CrumblingWorld check your swgoh.gg account info or ask a guildmate to check on your in game profile, it's on the bottom
- CrumblingWorld6 years agoSeasoned Adventurer@looben I don’t have a swgoh.gg account and I’m in a guild by myself. The few times I was in a guild, the only interaction was in game and not on something like discord or line.
- EA_HighCommand6 years ago
EA QV Team
Hi @CrumblingWorld,
Unfortunately, without any account identification, it is impossible for us to locate your account.
- CrumblingWorld6 years agoSeasoned Adventurer
- 6 years ago
816-749-734
freezes on checking for updates
- 6 years ago
585-139-423
cant login
- EA_HighCommand6 years ago
EA QV Team
@mbigos Unfortunately, that is very unspecific and not really helpful. Why exactly is it that you can't login?
- EA_HighCommand6 years ago
EA QV Team
@AGuyWithAKnife4 That is something else entirely. Try switching connections from WiFi to cellular (or the other way around) and make sure you have enough space on your device.- 6 years ago@EA_HighCommand It says new client available I download that and open and then I get frozen on checking for updates I’ve got lots of space and I tried both Wi-Fi and cellular settings
- 6 years ago@EA_HighCommand 721-445-284
- EA_HighCommand6 years ago
EA QV Team
Hi @MeatCJ,
We've checked your account and can see activity on it. Not sure what your issue was/is exactly.- 6 years ago
Thanks. Think it was the championship round issue that picked me out. Able to log I. After round expired.