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EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
5 years ago

Hi all and sorry to hear that.

Can you all please provide us with your ally codes, so that we can investigate this further? Thank you!

  • Einnod1981's avatar
    Einnod1981
    5 years ago

    815-334-787

    • EA_HighCommand's avatar
      EA_HighCommand
      Icon for EA QV Team rankEA QV Team
      5 years ago

      Hi @Einnod1981,

      We fixed your account manually and can see that you are back in the game, great stuff!

  • CrumblingWorld's avatar
    CrumblingWorld
    New Vanguard
    5 years ago
    @EA_HighCommand I cannot get into the game, therefore I can’t get my ally code. I’m in a guild by myself. I would’ve thought having the game linked to your Google Play account would be sufficient but I guess not,
    • looben's avatar
      looben
      5 years ago
      @CrumblingWorld check your swgoh.gg account info or ask a guildmate to check on your in game profile, it's on the bottom
      • CrumblingWorld's avatar
        CrumblingWorld
        New Vanguard
        5 years ago
        @looben I don’t have a swgoh.gg account and I’m in a guild by myself. The few times I was in a guild, the only interaction was in game and not on something like discord or line.
    • EA_HighCommand's avatar
      EA_HighCommand
      Icon for EA QV Team rankEA QV Team
      5 years ago

      Hi @CrumblingWorld,

      Unfortunately, without any account identification, it is impossible for us to locate your account.

      • CrumblingWorld's avatar
        CrumblingWorld
        New Vanguard
        5 years ago
        @EA_HighCommand

        Is there a patch or fix coming for this or do I just throw my account in the trash?
  • AGuyWithAKnife4's avatar
    AGuyWithAKnife4
    5 years ago

    816-749-734

    freezes on checking for updates

    • mbigos's avatar
      mbigos
      5 years ago

      585-139-423

      cant login

      • EA_HighCommand's avatar
        EA_HighCommand
        Icon for EA QV Team rankEA QV Team
        5 years ago
        @mbigos Unfortunately, that is very unspecific and not really helpful. Why exactly is it that you can't login?
    • EA_HighCommand's avatar
      EA_HighCommand
      Icon for EA QV Team rankEA QV Team
      5 years ago
      @AGuyWithAKnife4 That is something else entirely. Try switching connections from WiFi to cellular (or the other way around) and make sure you have enough space on your device.
      • AGuyWithAKnife4's avatar
        AGuyWithAKnife4
        5 years ago
        @EA_HighCommand It says new client available I download that and open and then I get frozen on checking for updates I’ve got lots of space and I tried both Wi-Fi and cellular settings
    • EA_HighCommand's avatar
      EA_HighCommand
      Icon for EA QV Team rankEA QV Team
      5 years ago
      Hi @MeatCJ,

      We've checked your account and can see activity on it. Not sure what your issue was/is exactly.
      • MeatCJ's avatar
        MeatCJ
        5 years ago

        Thanks.  Think it was the championship round issue that picked me out.  Able to log I. After round expired. 

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