Forum Discussion

looben

5 years ago

Can't play the game...again

Can't login:

technical issues

EA_HighCommand

EA QV Team

5 years ago

Hi all and sorry to hear that.

Can you all please provide us with your ally codes, so that we can investigate this further? Thank you!

CrumblingWorld

New Vanguard

5 years ago

@EA_HighCommand I cannot get into the game, therefore I can’t get my ally code. I’m in a guild by myself. I would’ve thought having the game linked to your Google Play account would be sufficient but I guess not,

looben
5 years ago
@CrumblingWorld check your swgoh.gg account info or ask a guildmate to check on your in game profile, it's on the bottom
- CrumblingWorld
  New Vanguard
  5 years ago
  @looben I don’t have a swgoh.gg account and I’m in a guild by myself. The few times I was in a guild, the only interaction was in game and not on something like discord or line.
EA_HighCommand
EA QV Team
5 years ago
Hi @CrumblingWorld,

Unfortunately, without any account identification, it is impossible for us to locate your account.
- CrumblingWorld
  New Vanguard
  5 years ago
  @EA_HighCommand
  
  Is there a patch or fix coming for this or do I just throw my account in the trash?
  - GladOS-013
    Hero (Retired)
    5 years ago
    @CrumblingWorld wrote:
    @EA_HighCommand
    
    Is there a patch or fix coming for this or do I just throw my account in the trash?
    
    @CrumblingWorld What is your player name and the name of your guild?
    
    Without some way to identify you within the thousands of other players, they can't locate your account.