Forum Discussion

Seasoned Newcomer

Re: Unable to log in (Google Play)

Hello,

I’ve been waiting for several days for a response from EA Support regarding an issue I reported in Star Wars: Galaxy of Heroes. The case status changed from "New" to "In Progress", but I haven’t received any update, resolution, or compensation for the time lost.

I already submitted a support ticket through the official EA Help portal, but there’s been no progress. I would appreciate if a moderator or EA staff member could review my case or escalate it if necessary.

This situation is affecting my gameplay experience, and I believe a fair compensation is warranted due to the delay.

5 Replies

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EA_Gunner
EA QV Team
7 months ago
[Updated 1] Connection Issue

Team is still investigating what is causing certain players to not be able to use their mobile devices to access the game.
Potential workarounds:

Use EA Connect to login to accounts instead of Google Play account (Worked for me)

Re-install Google Play Services
0gu5oyrkc300
Seasoned Newcomer
7 months ago
It has not worked, Im not going to lie, I am tired of seeking solutions and don't receive any information from you. I hope when this is fixed we will receive such a big gift.
Jester_ALT3R3D
Rising Novice
7 months ago
And how the hell am I supposed to login with EA Connect in the Android app? It brings me to a Google Play sign in. I don't see another way to login.
If you're going to list a solution, maybe you should include all the steps.
And no, it's not solved.
g6osiyl3akqf
Seasoned Newcomer
7 months ago
Hello. My issue is that after the onset of the connection lost issue, when signing into Google play, I imported and logged in through EA. Now my account pulls up as guest sign in. The issue is that I have a second account and it's not coming up even though I've tried to import through EA and asks me to signin on there but will still only pull up my original account. How can I put my original account on Google play and to have my second account pull up from signing in as guest?
zfuozg0byaee
7 months ago
Shame on youuuuuuu
I did ur second way and now i have a new problem , Google play cant access galaxy of heroes