Forum Discussion

mipika1's avatar
4 years ago
Solved

Changed age to 18 still no acess to google play connection and guildchat

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? A50
OS Version Idk
Ally Code: (Find it here: http://bit.ly/AllyCode ) 797 663 186
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I changed my age to 18. Before it Was 15 bc i accidently used my wrong age. I changed it to 18 and i still dont have acess to Google play connection, guild Chat, Name changing.
Steps: How can we find the bug ourselves? I could send a picture of the bug
Connection Type Mobile
Please select your region Europe
Country Germany

  1. I put an photo in that Shows that i still dont have acess to Google play
  • Hi @mipika1 

    Next time you log into the game, you should be asked to enter your age again. After you select your age again, you should now be able to access Guild Chat.

3 Replies

  • crzydroid's avatar
    crzydroid
    Hero (Retired)
    4 years ago

    Where exactly did you change your age? For android I've found you have to logout, uninstall and reinstall the game, put the age in during the new guest account, then logout and log back in with your main.

  • EA_UltraSlide's avatar
    EA_UltraSlide
    Icon for EA Staff rankEA Staff
    4 years ago

    Hi @mipika1 

    Next time you log into the game, you should be asked to enter your age again. After you select your age again, you should now be able to access Guild Chat.

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