Chimaera Journey Guide - Missing Shards

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? Apple iPad and iPhone
OS Version 16.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 863-915-124
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Chimaera Journey Guide - Missing Shards I completed the 1st battle for the Chimaera in the Journey Guide but as the game went to the Reward Screen I got the error "restart needed" and when the game loaded back in the game showed the 1st stage as being completed but shards were showing as 0/145. I requested Help in game but have received No Response in 24 hrs. Please provide me with the missing rewards ASAP. Many thanks!!
Steps: How can we find the bug ourselves? Check my attached picture within the in game help to see completed 1st stage and 0/145 shards showing
Connection Type Wifi
Please select your region North America
Country USA

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I completed the 1st battle for the Chimaera in the Journey Guide but as the game went to the Reward Screen I got the error "restart needed" and when the game loaded back in the game showed the 1st stage as being completed but shards were showing as 0/145.
I requested Help in game but have received No Response in 24 hrs.
Please provide me with the missing rewards ASAP.
Many thanks!!