Forum Discussion

Anonymous

7 years ago

SolvedApproved

Clicking on "Quests" causes endless loading screen

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Galaxy S9 OS Version Android 8.0.0 Ally Code: (Find it here: http://bit.ly/All...

bug

CG_MindTricks
7 years ago
Hi all, thanks for the report. We have this flagged as a bug and looking into it.

Meanwhile, you can try the temporary workaround in this post:

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/189096/known-issues-12-04-2018#latest

Temporary workaround:

Reinstalling the game will force it to load into daily activities first instead of the last viewed quest

After that, you should not tap on the mods quests. Instead, go to Characters

Tap on Darth Vader

Go to find more shards

Go to Available as Achievement Rewards

Finally, this will allow the player back into the quests area in Achievements.

Anonymous

7 years ago

Approved

Same here on latest iOS in Sweden

CG_MindTricks
EA Staff (Retired)
7 years ago
Hi all, thanks for the report. We have this flagged as a bug and looking into it.

Meanwhile, you can try the temporary workaround in this post:

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/189096/known-issues-12-04-2018#latest

Temporary workaround:

Reinstalling the game will force it to load into daily activities first instead of the last viewed quest

After that, you should not tap on the mods quests. Instead, go to Characters

Tap on Darth Vader

Go to find more shards

Go to Available as Achievement Rewards

Finally, this will allow the player back into the quests area in Achievements.
- Anonymous
  7 years ago
  Approved
  That worked some, but clicking on next of the number 1 marked portraits on the left side in there
  it happened again, took a screenshot of the one that made it happen again
  - CG_MindTricks
    EA Staff (Retired)
    7 years ago
    @fUzZy_DiZe We know that Mod Quests are the one causing this issue. If it reoccurred, you will need to follow the workaround again ☹️ and after you manage to get back to the game, don't access mod quests anymore until we have a permanent fix.
    
    @lrdguinness Can you please send me a PM with the details and your Ally Code? Thanks.
- lrdguinness
  Rising Novice
  7 years ago
  I followed the temp fix above and now lost my characters. genius patch this week. i guess no moe EA games for me lost time us priceless.
- gouldath
  7 years ago
  Thanks, that helped me. But after i chose one of my challenge (that gives me mods) i froze again. I have to close the game, and i have to go through the Temporary workaround...