Forum Discussion

Not applicable

6 years ago

Solved

Client Must Be Restarted (Endless Loop)

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Bluestacks
OS Version Win10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 428-418-449
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug Im getting "Client must be restarted" as a endless loop msg.
Steps: How can we find the bug ourselves? Try to open the game from Bluestacks
Connection Type Wifi
Please select your region Europe
Country Sweden

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Everytime I try to open the game, I get the msg "Client must be restarted"

bug

EA_HighCommand
6 years ago
Hi @RagingWilly,

As I said before, officially we don't support emulators. Have you tried a different one (NOX, for example) or a fresh install of Bluestacks?

We've had a look at our logs, but were unable to find anything potentially related, which makes it hard to narrow it further down, sorry.

15 Replies

EA_HighCommand
EA QV Team
6 years ago
Hi @RagingWilly,

As I said before, officially we don't support emulators. Have you tried a different one (NOX, for example) or a fresh install of Bluestacks?

We've had a look at our logs, but were unable to find anything potentially related, which makes it hard to narrow it further down, sorry.
RagingWilly
Not applicable
6 years ago
@EA_HighCommandThanks for reply!

Here is what we do know:

1 - I did nothing
2 - Bluestacks did nothing (according to them as we asked)
3 - CG did something 26/1 serverside
4 - "Client must be restarted" as in SWGOH is trying to launch, but after "Loading Cantina", it simply fails (see original screenshot)

So by logic, it is not my PC or anything else like that.

But lets leave it, as in its not going anywhere. Thanks for replies so far.
RagingWilly
Not applicable
6 years ago
FYI same thing in NOX.
GladOS-013
Seasoned Ace
6 years ago
@RagingWilly If your last client update was 5 weeks ago, then you are missing the one from last week. I'm not sure how to force the emulator stores to see the new update, but you shouldn't be able to connect an old client to the current game.
RagingWilly
Not applicable
6 years ago
@GladOS-013Hi, thanks for interest.

However, since I am an Android user, there is no client update for me. As @EA_HighCommand stated earlier, the latest patch were for iOS only.
**UPDATE**
28/1, 21:52 CET
All emulators now works as normal. So whatever you did, CG, thank you.