Coliseum rewards missing

Hi y'all, I haven't been receiving my coliseum rewards for the last two days now. I have raised a ticket but as of yet, no help after speaking to 5 different agents. Has anyone else had a similar issue?

It was an agent who actually suggested I post this!! So hit me with your best shot! :)  I am most annoyed that we are coming close to the actual ERA event and unless they get it sorted, I will struggle to get my characters up!