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sainthuck1's avatar
sainthuck1
New Traveler
4 years ago
Solved

Connection error in battles

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone SE
OS Version 15.5
Ally Code: (Find it here: http://bit.ly/AllyCode ) 848-424-572
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I lost network connection during a fight in Challenge Pit. If this happens, usually you can poceed with the fight. When you are able to reconnect sometime after the fight the result was written to the database. This time I got a connection error after pressing the first button after I lost the connection After i reestablished the connection I got a warning to confirm a change of player to my Game center account. The game has to be restarted. I can just offer the German screenshot Thank you
Steps: How can we find the bug ourselves? I can rproduce the problem by switching into airplane mode during the battle- same error in troup arena Tested with Wi-fi and mobile connection
Connection Type
Please select your region Europe
Country Germany

Thanks for the support

It sems that there more people with the same problem:

https://www.reddit.com/r/SWGalaxyOfHeroes/comments/vfq0p1/cg_needs_to_fix_this/

  • EA_Gunner's avatar
    EA_Gunner
    4 years ago

    We flagged the report and are investigating the source.

27 Replies

  • mwdeav's avatar
    mwdeav
    4 years ago

    I'm having the same problem.  Has happened twice now at the start of my first TW attempt.

    375874269

  • Darkmatterart's avatar
    Darkmatterart
    Rising Rookie
    4 years ago

    Hi Gunner,

    Checking on progress. I checked and the same issue still persists using airplane mode. Please advise.

    Regards

  • NerfHerdersRGo's avatar
    NerfHerdersRGo
    Newcomer
    4 years ago

    Thanks - I have the same issue every time I use airplane mode. I can no longer use airplane mode as an option to avoid pre-loading

  • Great you're "tracking" it, but has it ever been fixed? I still have the same problem nonstop in TW.  It puts iOS players at a significant disadvantage.  A better fix would be to just go ahead and incorporate the desired result from the "airplane mode" method into the game so that opponents don't preload turn meter or come up with another way to put iOS and android players on the same parity ...

  • sainthuck1's avatar
    sainthuck1
    New Traveler
    4 years ago

    I think this problem is "solved"

    I tested again after the new title update and upgrading to iOS 16 what included some changes in gamecenter. Playing in airplane mode worked as it should.

    I wonder why nobody from EA posted this..

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