Conquest community event extras - The Stranger

Guildmate has not received the +20 shards of The Stranger from the community event. 

Ally Code: 548425768

They have red crated last time and this time. They bought the 20x shards from nodes last time and have bought 10x this time, putting them at 120x. Where they should be at 140 with the community even shards. Forinstance, I (ally code: 618224277) have red crated last time and this time and have bought 20x last time and this time, putting me at 150x because I received the community shards. 

If you can help at all, that would be appreciated, thank you!

-Antananarivo