Product: Star Wars: Galaxy of HeroesPlatform:AndroidWhat type of device are you experiencing the issue with? Galaxy S23OS Version One UI 6.1 - Android 14Ally Code: (Find it here: http://bit.ly/AllyCode ) 348-987-811What type of issue do you have? GameplayHow often does the bug occur? Often (50% - 99%)Summarize your bug Random freezes when entering fights but not onlySteps: How can we find the bug ourselves? I play the game normally Connection Type WifiPlease select your region North AmericaCountry FranceThe first freezes appeared when searching from materials through gungaan characters profile/page. (Slightly annoying)Then I had freezes entering battles in the last territory battle ROTE, game crash entering special mission cere and jedi knight cal kestis. (Very annoying)Then during the grand arena, I had multiple freezes entering fights, which made me loose GL fights and points, and the last two rounds. (Very very annoying)The game froze while chatting with someone about the GA (slightly annoying)And just now the game froze entering the raid with Leia solo character (annoying).

@volka-nico We are aware of the issue and are investigating.

Constant game freezes | EA Forums

44 Replies

Kovall07
Rising Newcomer
10 months ago
Game is freezing when I get FO and other teams.
volka-nico
Seasoned Traveler
10 months ago
And another freeze, this time going into my "success"
Couldn't do anything anymore but at least I still had the music going on !
Had to kill the game
TheyCallMeJava4
10 months ago
Might be a coincidence, but several of the recent reports are all using S23's. Myself included.
I tried reinstalling the game after last TB and no luck. The game still just randomly freezes- usually at the start of a battle.
JWPackman
10 months ago
I'm on a Galaxy S23 Android 14 and having the EXACT same issues since the update. Deleted data, deleted cache, reinstalled app, restarted phone, anything I could think of. Nothing works. The freezes continue. They broke something with this last update.
CAAY2000
New Rookie
10 months ago
https://answers.ea.com/t5/Bug-Reports/Game-freezes/td-p/13676133/page/8
This is happening since last update, but CG continues keeping their mouth shut...
lxax735mgbvb
10 months ago
This is the third time it has frozen on me...twice during GAC and once during TW...it's costing me points and squads. Incidentally, I'm also on S23.
lxax735mgbvb
10 months ago
The constant freezing is really getting annoying.
volka-nico
Seasoned Traveler
10 months ago
It just happened again.
Entering a battle in GA bane vs rey.
:/
volka-nico
Seasoned Traveler
10 months ago
Now the game is freezing while playing !!!
This is getting worse and worse. My GA has been annihilated by those crashes, the time invested, the fun invested, the money invested eroded by connection problems...
The experience is turning bitter
@EA_Gunner can you tell us what's going on?
Cheers
Onkroes
10 months ago
Just to add volume - I'm having exactly the same issue, and using a Samsung S23 Ultra. It's cost me multiple GAC battles, as it often happens when entering a battle (and upon restart I've lost the team and the battle), but it also happens other times, usually transitioning between screens.