Control buttons disappear In the battle against the order of General Grievous

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? huawei honor 6cPro
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 861-966-921
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Control buttons disappear In the battle against the order of General Grievous.
Steps: How can we find the bug ourselves? The essence of the problem, the opponent receives the move, does something, but does not return the move (there are suspicions that some variations of the death of B1 Drode cause this effect) This is not a connection problem. And it is not the hang of the device, on both videos I specifically opened the chat and wrote there. (I attach the video with the last two manifestations) 1. https://youtu.be/2cZ02A2rMBo 2. https://youtu.be/p2Jh_NXzFyk Without doing anything, I could wait for the “draw” to be cut — as shown in the screenshots. However, there are no error messages. I also heard that not only I, even within my guild, ran into this problem. The first three fights I play a team of Tray. last time sisters of the night.
Connection Type Wifi
Please select your region Europe, Other
Country Russia

‌

Actually, I faced this problem four times, once in the guild war and three times in the Great Arena, and the last two times for this championship, because of which I lost two people on points, I demand to compensate for the losses! (the last two stages, in one championship, I received 2/3 sample. (2 * 2/3).  in connection with which he received the worst awards and the worst rating. ).