Forum Discussion

6 years ago

Solved

Could not join Grand Arena at all!! And support is ignoring me

I made a case here and I was told I would not be getting any compensation because I had not logged in to Grand arena. Which is strange logic, because that is exactly what the case is about. I was no...

bug

GladOS-013
6 years ago
@HansDoriz The current Grand Arena ended yesterday. The current Championship is ending in about an hour. Then we will have about a week with no GA, then everyone's rankings will be reset to 0 and a new 4-round Championship will start next week.

I believe there is an uptick in players missing the GA signups due to confusion between entering the championship vs entering the Grand Arena.

I strongly recommend you enter the GA and look at the setup map, then exit and do it again to be sure. Unfortunately from a "compensation" standpoint, it's impossible for support to differentiate from someone who "bugged" vs never even thought about signing up. If every player not signed up just makes a similar claim then everyone could just not sign up, and demand first page rewards for absolutely no work.

It is unfortunate, but seems like a learning opportunity to double check you're in the GA before it starts.

HansDoriz

6 years ago

@GladOS-013 You don't seem to understand. When you say "I strongly recommend you enter the GA and look at the setup map"
Read the OP. this is what I did every day.

I have never had the option to partake in these last 3 rounds of GA. And im not the only one. Your reply is not helping.

I am just gonna wait for someone official to comment here.

GladOS-013

Hero (Retired)

6 years ago

@HansDoriz Hi, your OP does not mention looking at the map - in fact it describes exactly the confusion that I reference.

There is literally 23-24 hours to sign up. In that timeframe, there is no "7d, 6d" etc. That countdown is within the CHAMPIONSHIP window. There is an extra click through to enter the actual Grand Arena. if you saw 7d, you were in the wrong window.

You are welcome to wait for an EA employee to comment, but I am a fairly official source as a Hero, and I am relaying to you what usually gets told to the others who reported similar issues: your claims can't be verified, and without evidence players don't typically get compensation.

HansDoriz
6 years ago
@GladOS-013 There is no confusion. Please do not respond to this topic anymore as it is derailing the topic of my actual problem.
- GladOS-013
  Hero (Retired)
  6 years ago
  @HansDoriz We don't need multiple threads for this discussion and I see you've added your information to the combined thread (and gotten your response from official EA support).
  
  Watch the official forums for information when the next championship series starts!