Forum Discussion

6 years ago

Solved

Crystal Refund

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone 7 Plus OS Version 12.4 Ally Code: (Find it here: http://bit.ly/AllyCode ...

bug

GladOS-013
6 years ago
@Tcrusher81 Hi, thanks for the report! This sort of thing can happen when your internet signal gets a slight delay and your client doesn't reflect the status on the server. When you think a button didn't work, try exiting that menu and reentering, which should force the game to show you the current status.

For a crystal refund, please contact customer support, and explain what happened, when, and how many crystals you lost, and they can usually assist players.
https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes/

GladOS-013

Hero (Retired)

6 years ago

@Tcrusher81 Hi, thanks for the report! This sort of thing can happen when your internet signal gets a slight delay and your client doesn't reflect the status on the server. When you think a button didn't work, try exiting that menu and reentering, which should force the game to show you the current status.

For a crystal refund, please contact customer support, and explain what happened, when, and how many crystals you lost, and they can usually assist players.
https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes/