Forum Discussion

Not applicable

5 years ago

Solved

Current time was wrong in Time settings

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Redmi note 8 pro
OS Version Newest
Ally Code: (Find it here: http://bit.ly/AllyCode ) 913-658-725
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Current time was wrong in Time settings.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Poland

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I was hitted by time change in my country My old time was 20:00, 21:00, 02:00. After DST change I received arena prizes at 19:00 as expected. So, when I go to Time Settings it still was 20:00 21:00 02:00, wrong by 1 hour - I should move it one hour forward, right? Set to 21:00 22:00 03:00 and restart game. After that, my time goes to new 21:00 22:00 03:00 - 2 hours forward, not only one. I know how to set time, but due to this bug I lost my chance for setting time. I wish you could change time in my account to true 20:00 21:00 02:00 or give my time chance back.

bug

EA_UltraSlide
5 years ago
Hi @Teos69 and sorry to hear that.

This is not a bug but working as designed. If you already used the two available time changes, please get in touch with our Customer Support, to see if they can make an exception and grant you another one.

2 Replies

EA_UltraSlide
EA QV Team
5 years ago
Hi @Teos69 and sorry to hear that.

This is not a bug but working as designed. If you already used the two available time changes, please get in touch with our Customer Support, to see if they can make an exception and grant you another one.
Teos69
Not applicable
5 years ago
@EA_UltraSlideI'm glad for you reply. But, seriously, my time settings show me 20:00 21:00 02:00 when I collect my arena rewards at 19:00 and you say it's WAI? I played the game all day before I decided to change, so it had plenty of resets - the game and its settings should've changed to right ones. The Current time when I go to Time settings was wrong - unfortunately I don't have any screens and I cannot prove it, but I think it's not a big deal for you to reset my time as I wish, especially when it depended on bug. I actually have 1 time change left, but I won't use it to (1.) face another bug and (2.) lost my chance to reset again after six months when DST will hit again.
Btw, I wrote to Customer Support just after the bug and my ticket was left unaswered, so I decided to write a forum post to have A RIGHTEOUS feedback - the comment about WAI isn't an expected one and only increase my frustration ☹️
EDIT: It's not my first time change. I know how to use clock and I know math. I didn't use to have any problems with time change since this week. Seriously, I faced a bug, not a WAI statement.

(Btw, sorry for my bad language. I'm not fluent in English)