Customer support not helping
Maybe I am missing something but I have been trying for 2 weeks. They keep telling me to create a ticket in game. I have explained EVERY time that I am clicking the Settings icon, hitting help, it po...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @Deadstar2040,
Thanks for elaborating and sharing those screenshots. Missing content is something only the EA support team can help with so this will need an in-game help ticket.
Every step you've described following when opening an in-game ticket is correct. It should be opening up the browser to help you send in that ticket. In one of your screenshots there was a 'create a new case' button (highlighted it in red on the image under the spoiler tag). Can you click that and send that in during our hours of operation? Our new Hours: 8:00 a.m. to 11:00 p.m, UTC Monday - Saturday. This should send through the needed details the support team is looking for.
- EA_Lanna
I've done that a few times now, it takes me to the attached, i fill that out and it just creates a new ticket number (I make sure to enter my player id correct every time). It says select contact option, i click that,, it moves to the next screen (see 2nd attachment). I fill that all out and Then we just start the please send a ticket in game routine all over again.
And yet again is the SAME RESPONSE for the 11th time from customer support, just a new name. They don't even read the case issue or notes
