Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Oneplus 3t
OS Version Oxygen 4.5.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 425—573—994
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug On a number of occasions I have purchased energy with crystals and not received the energy. The first time this happened I received 200 crystals from customer services. The bug happened again over the weekend. I contacted customer services and the recommended I post the issue here. I have not received any compensation for the most recent incidence.
Steps: How can we find the bug ourselves? I don't know
Connection Type Wifi
Please select your region North America
Country Ireland

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On a number of occasions I have purchased energy with crystals and not received the energy. The first time this happened I received 200 crystals from customer services. The bug happened again over the weekend. I contacted customer services and the recommended I post the issue here. I have not received any compensation for the most recent incidence.

Forum Discussion

Did not receive energy when spending crystals