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ButterGamingg13's avatar
ButterGamingg13
Seasoned Newcomer
2 months ago
Solved

Didn’t receive Sith Eternal LSB

Hi there! I was just directed here by a very kind community member. After a long journey of waiting for support in app- I find myself a bit frustrated I don’t have my Sith Eternal II LSB yet ☹️ I’m hoping that someone can help me here if possible! 
Ally Code: 655-691-836

bug
  • EA_HighCommand's avatar
    EA_HighCommand
    2 months ago

    Hi @ButterGamingg13, and sorry for the delayed response.

    We've checked your account and could not find a purchase of the Sith Eternal LSB II, but rather were able to see that you managed to purchase the Sith Eternal LSB I twice and therefore received crystals for the second purchase. This is working as intended. You should be able to purchase the Sith Eternal LSB II when it is available in the store.

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  • EA_HighCommand's avatar
    EA_HighCommand
    Legend
    2 months ago

    Hi @ButterGamingg13, and sorry for the delayed response.

    We've checked your account and could not find a purchase of the Sith Eternal LSB II, but rather were able to see that you managed to purchase the Sith Eternal LSB I twice and therefore received crystals for the second purchase. This is working as intended. You should be able to purchase the Sith Eternal LSB II when it is available in the store.

  • ButterGamingg13's avatar
    ButterGamingg13
    Seasoned Newcomer
    2 months ago

    What? How is that even possible, I did my purchases on the webstore- where a double purchase of a one time bundle should be impossible? How is this considered working as intended? I want the bundle intended in my purchase, or a refund- I shouldn’t be charged twice for the same product you can’t buy twice please 😭 Please help me out here- you really shouldn’t be able to accidentally purchase the same bundle or be double charged for it.

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