Didn't receive shards from journey round

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? Iphone
OS Version 17.6.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 869-177-814
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug While after finishing the second round of commander Luke skywalker journey guide I receive an error 3.0 code (possible connection error) and the game required a restart. After restarting it showed that the round had been completed but none of the shards or rewards came through
Steps: How can we find the bug ourselves? Have a connection issue?
Connection Type Wifi
Please select your region North America
Country United States

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Photo attached of journey progress