Double Charged For Kyber Lst

HeyEA_Kuba​

I already opened a support ticket the same day (screenshots attached below). The conversation has been going in circles for days — I confirmed multiple times this was a web store purchase, submitted receipts and proof of the duplicate charge, and different agents keep sending unrelated responses (Apple support redirect, iPad/iPhone crashing troubleshooting, even a “lost item” template) without addressing the actual refund request.

Could this be escalated internally? The standard queue doesn’t seem to be resolving it.

Hey Mandalorian0707​ 

As this involves a payment and account-specific transaction details, we’re not able to investigate it through the forums. Please contact EA Support directly so the team can review the purchase and the duplicate charge.

https://help.ea.com/en/customer-care/ 

When contacting them, have your purchase receipt/order information available, but please don’t post any payment or account details publicly here.

Thanks!