Forum Discussion

Seasoned Novice

1 year ago

Solved

EA Webstore Purchases unable to be claimed

Product: Star Wars: Galaxy of Heroes Platform:iOS What type of device are you experiencing the issue with? iphone 14 plus OS Version 17.5.1 Ally Code: (Find it here: http://bit.ly/AllyCode ) 579-...

bug

LeMeilleurTireur
1 year ago
@EA_Gunner Thank you! They were able to solve the issue almost immediately. I appreciate the assistance.

EA_Gunner

EA QV Team

1 year ago

@LeMeilleurTireur Have you reached out to EA Help?

LeMeilleurTireur

Seasoned Novice

1 year ago

I have. I reached out to EA help online, and they told me to contact EA help in game. I sent the same information in game on the 7th and have not received any response.

EA_Gunner
EA QV Team
1 year ago
@LeMeilleurTireur Do you know your EA Case ID?
- LeMeilleurTireur
  Seasoned Novice
  1 year ago
  183202097
  - EA_Gunner
    EA QV Team
    1 year ago
    @LeMeilleurTireur Sent your case to a dedicated mobile specialist team.