Forum Discussion

Not applicable

3 years ago

Endless loop of Connection Errors

Product: Star Wars: Galaxy of Heroes Platform:Apple iPad What type of device are you experiencing the issue with? IPad & iPhone OS Version 16.1.1 Ally Code: (Find it here: http://bit.ly/AllyCode ...

bug

EA_Gunner

EA QV Team

3 years ago

@brockstar2323 Have you tried to reinstall the application? The game might be missing an asset and cannot download it. Check your storage as well, please.

brockstar2323
Not applicable
3 years ago
I haven’t tried reinstalling because I heard you could lose your entire progress. Seems odd that it would be an app issue given that the error persists across both my iPhone and iPad and that they are on different versions of iOS. Also, it just connected on my iPad when I paired it with my cell phone and used cell data (instead of WiFi). Seems like some sort of bug in the game recognizing WiFi sometimes? I can reinstall on both devices, but how do I ensure I don’t lose my progress (or will it automatically restore for me?).
Also, in case it helps, my Ally Code is 442-762-913
- brockstar2323
  Not applicable
  3 years ago
  @brockstar2323 @EA_Gunner
  - EA_Gunner
    EA QV Team
    3 years ago
    This article here should be helpful. Can you also try to sign out from your Game Center account first and start the game to see if the error is gone?