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tylerwawa's avatar
tylerwawa
3 years ago
Solved

Error Code 3.0

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iPhone X OS Version 16.1 Ally Code: (Find it here: http://bit.ly/AllyCode ) 241...
bug
  • Obujuwami's avatar
    Obujuwami
    3 years ago
    @tylerwawa hey man, it's a known bug at this point. I'm not sure if you read my posts, but it's something I and many others are dealing with right now. it's frustrating, but until the devs can fix it, your best bet to fix it is to reset your PW here and log back in. I've personally dealt with OAuth issues in my work place and they can take time.

    The tier 1 support folks (AKA EA help) are here to tell you to do things and check boxes, not fix stuff permanently, that's what Devs do. Give them a week or two to work it out.
EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
3 years ago
@tylerwawa Can you please try the following steps:
- Sign out and sign back into your game centre account.
- Clear Star Wars: Galaxy of Heroes app cache.
- Reinstall Star Wars: Galaxy of Heroes
- Force restart your mobile device.
Obujuwami's avatar
Obujuwami
3 years ago

@EA_GunnerSo, update, mine is fixed, and I may have a small piece to the puzzle you should send off to the devs. After I logged into my EA account, SWGOH all of a sudden started working. Since @Tylderwawa also had a similar issue with the same result, I'm wondering if there is an issue with either of the following:

Stored EA account creds get corrupted by the web store link and need to be refreshed.

-or-

Not having the google play/FB account creds the same as the EA account creds.

I'm an IT guy, so I'm used to troubleshooting this stuff all day. To me, the latter is kind of off, cuz then EVERYONE would be having this issue, so I'm wondering if the former is at least plausible. It could be the API call from the web store into the game is somehow breaking the OAuth for Google Play, possibly overwriting it accidently instead of just listing it as a secondary OAuth. It could also be replacing it, which would also break the OAuth, but people would have up to 24 hours to use the game without a hard OAuth check from Google Play as creds are cached and it probably just sends a small file back to google saying it checked in within the last 24 hours.

Does that make sense? Now tell the CG devs to fix their poorly coded API calls.

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