I do appreciate the update, even though the news isn’t good. I know you’re just the messenger and the devs are trying. But I am being removed from my guild for now, to add insult to injury. We also screwed up the RotE TB bc I wasn’t there to coordinate things as the the guild’s TB officer.
I and my guild are trying to remain calm, patient, and understanding. But it’s getting harder and harder the longer this continues, with all of us being penalized through no fault of our own, for actually making an in-game purchase.
Worse is that it instills doubt about the value of the web store. It’s nice to save money if you purchase through it, but if that potentially costs you a week out of the game for some unfindable and uncorrectable bug, then I and others in my guild are questioning whether it’s worth buying anything there.