Error Code 9: Can't access account

Hi Diogenese_A​,

I'm sorry to hear you're having trouble accessing your old SWGOH account. I understand how important it is to recover your progress, especially with a 5m GP account on the line.

First, thank you for providing such a detailed breakdown of the situation and for having your player code, ally code, and receipts ready. That is incredibly helpful and exactly what our support team will need.

I understand that you started a live chat but weren't able to get a case number or a clear path for follow-up. Since live chat can sometimes be difficult to track, you can also create a formal ticket via our direct webform. This will ensure all your information is logged in a single case that you can easily reference.

For your account's security, we cannot handle account recovery here on the public forums, but our support team has the tools to investigate these complex linking issues.

I hope that using the webform will get you a clear path to recovering your account.