Forum Discussion
DarthFehnor
1 year agoNew Rookie
@EA_Gunner I'm trying to recover my SWGOH account
EA_Gunner
EA QV Team
1 year ago@DarthFehnor Have you tried to login to the game as guest first?
And are you sure you linked your EA account to the game before?
And are you sure you linked your EA account to the game before?
- DarthFehnor1 year agoNew Rookie
@EA_Gunner Yes, I did it like that at first, then I tried to link through the have an account button, but I get the error message
- EA_Gunner1 year ago
EA QV Team
@DarthFehnor do you have an ally code for the main account? - DarthFehnor1 year agoNew Rookie
Yes its 551-866-215
- EA_Gunner1 year ago
EA QV Team
@DarthFehnor This account was never linked to an EA account. Only to Google Play. - DarthFehnor1 year agoNew Rookie
@EA_Gunner Ok, so how can I use my account again, because I also tried to log in through Google Play, and I can't.
- DarthFehnor1 year agoNew Rookie
@EA_Gunner When I try to enter the SWGOH webstore it sends me a verification code and when I enter it I only get an error when logging in. Why does this problem appear?
- EA_Gunner1 year ago
EA QV Team
@DarthFehnor Because your account is not linked to SWGoH. The system will send you a verification code as long as the email is associated with an EA account.
To get help with account recovery, you need to contact EA Help. - DarthFehnor1 year agoNew Rookie
@EA_Gunner I've already been to EA help but they haven't been able to help me either.
- EA_Gunner1 year ago
EA QV Team
@DarthFehnor Have you tried Google Support to get access to the GP account your game is linked with?
And do you know your case number for the EA Help case? - DarthFehnor1 year agoNew Rookie
@EA_Gunner No, I hadn't tried that, I just spoke to EA support. And no, I don't know that number.
- EA_Gunner1 year ago
EA QV Team
@DarthFehnor https://help.ea.com/en/help-my-cases/
Try to find the case number using the link above.
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