3 years ago

Eternal loading screen in GAC

I was doing my GAC attacks and was sure to close the game before the server update. I came back after, continued my attacks and played about 4 battles. Then, i was going into a fleet battle and just ...

technical issues

EA_Lanna

Community Manager

3 years ago

Hi folks,

Thanks for reaching out to pop this on our radar. The team are aware of the issue and looking into it.

- EA_Lanna

redflashmd
3 years ago
It seems fixed. But since it was cause by EA I lost the GA round. Is ea going to compensate everyone that was affected?
DespoticDanks
Seasoned Novice
3 years ago
@EA_Lanna wrote:
Hi folks,
Thanks for reaching out to pop this on our radar. The team are aware of the issue and looking into it.
- EA_Lanna
Not sure if the update today was supposed to include a fix for this, but still occurring in GAC. Just lost my Jedi Master Luke Skywalker squad to locking up loading into my first GAC battle.
Tomtelol
Seasoned Newcomer
3 years ago
It's still happening in GAC, SA, FA..and it's been going on for weeks now. Trying to report the issue through in-game help only leads to copy/paste responses and brushing it off like it's my equipment causing the issue.
Since the crystals were moved to GAC its kind of unforgivable leaving an issue this big unattended for this long and for most businesses they would be pressured to fix these kinds of things before anything else but instead we get new characters and more bugs added.
Any update on the matter from your side?
XxLordImperorxX
Seasoned Adventurer
3 years ago
Of course they are aware of it.
6 weeks with this problem and still unsolved.
Many people like me losing teams in gac due to this shitbug and no apologizes or compensations.
Nice work
- EA_Lanna
  Community Manager
  3 years ago
  Hi folks,
  
  There was an update on the 12th/13th (depending on your timezone) was released aiming to address the freezing but it doesn't seem to have done the trick. The team are still looking into this as a result. CG_Tusken_Meathead shared this the other day :
  
  CG_Tusken_Meathead wrote:
  
  ...Normally, we have crash reporting logs and telemetry data to help diagnose issues like this, but due to the nature of this issue - these methods are proving insufficient in helping us pinpoint the cause.
  
  So, we could really use the SWGOH community’s help to gather more information directly. If you have been experiencing crashes/freezes, please fill out the survey below to ensure we have as much information as possible to aid in the investigation. Your information may prove critical in diagnosing the issue and getting it fixed - as quickly as we possibly can.
  
  FILL IN THIS SURVEY IF YOU EXPERIENCE THE FREEZE ABOVE: https://forms.gle/Ek8FnENMfRcmqKeX7
  
  Thank you all for your patience and the support you have given us in tackling this.
  
  See you on the Holotables!
  
  That quote is from this thread: Survey On Increased Freezing Since Last Title Update
  
  If you have a moment and can fill out the survey, those insights may prove critical to the teams investigations.
  
  Thank you,
  
  EA_Lanna