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Rathgar91's avatar
Rathgar91
Rising Hotshot
12 months ago
Solved

Experiencing the hourglass of death upon the home screen again

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Samsung Galaxy S23
OS Version 14
Ally Code: (Find it here: http://bit.ly/AllyCode ) 998-226-857
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug When returning to the home screen or cantina, the game gets the hourglass of death. I believe last time this was related to a popup issue.
Steps: How can we find the bug ourselves? Same issue as previously I believe
Connection Type Wifi
Please select your region North America
Country United States

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  • Thanks for all the reports, much appreciated!

    We fixed the issue in the backend last night.

8 Replies

  • Jokark's avatar
    Jokark
    Seasoned Newcomer
    12 months ago

    Same issue after a little update. Galaxy S24 Ultra...

  • LendersQuiz's avatar
    LendersQuiz
    Seasoned Ace
    12 months ago

    Same issue.
    I've tried it on my two different Samsung phones (Galaxy S6 & A50) as well as an android emulator. Forced to close the app and reload.

    It's as if there is a pop-up advertisement that is trying to load but cannot.

  • 4j8kuiuil5ee's avatar
    4j8kuiuil5ee
    Seasoned Newcomer
    12 months ago

    Same here and all guildies, returning to main screen from any part of the game triggers it...

    All updates current, cleared cache, etc

  • Jokark's avatar
    Jokark
    Seasoned Newcomer
    12 months ago

    I restarted the game 4 or 5 times, doing a daily task on each restart, and the last time I launched the game it worked normally...

  • Thanks for all the reports, much appreciated!

    We fixed the issue in the backend last night.

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