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jvtw8zrjhq4i's avatar
2 years ago
Solved

Finalizer Lightspeed Bundle Issue

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? SM-T50
OS Version Android 8.1.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 628-315-377
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug For some reason, my account was unable to send or receive gifts, so when the lightspeed bundles were added into the regular store, I attempted to buy them. The first one I was going to get was the Finalizer bundle, but when I clicked on it, I had to deal with something else so I backed out of the payment, expecting to come back later. When I came back, I couldn't purchase the Finalizer bundle as it said that somebody had already sent me the bundle as a gift, though I know this is impossible as my account cannot receive gifts. There was also nothing in my inbox. I was able to purchase the Raddus, Shadow of the Empire, Resistance, SLKR bundles, but not the Finalizer, which was the main one I wanted. The bundle is still visible in the store, but I cannot purchase it.
Steps: How can we find the bug ourselves? I'm not sure, but many other people have reported the problem, and it is in the store.
Connection Type Wifi
Please select your region Australia
Country Australia

I'm not sure if the image worked, but if it did, this isn't mine exactly but it is the same as what is happening to mine

3 Replies

  • @jvtw8zrjhq4i Thank you for the report. We've identified a blocker on our end and will investigate the issue further.
  • Thank you, it has actually worked for me. I pressed the button that read "Remove Pending Purchase", and a little while later I was able to purchase it, so I now have the Finalizer bundle on my account as well. If it was something on your end, then thanks for fixing it. If not, then hopefully you can tell others to try this and see if it works for them. Thank you for responding so quickly!

  • mavisgood's avatar
    mavisgood
    Seasoned Newcomer
    2 years ago

    It is not working on IOS still on my end and I have tried multiple times and even restarted the game but nothing is working I am on the latest App Store version but it's still not working 

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