Game and Web Store both hang/fail on login
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad Pro 12.9” recent model and iPhone 14
OS Version 16.5
Ally Code: (Find it here: http://bit.ly/AllyCode ) 665232439
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I cannot log into the game from either my iPhone or my iPad. I’ve rebooted the iPad, and it didn’t help. The game hangs indefinitely on the loading screen, and the progress indicator says “Checking for Updates”. When I try to access the web store, it hangs for about 30 seconds, then displays an error message like this one: An error occurred while processing your request. Reference #97.cc70617.1687016889.96ff91f The hex codes change each time the error displays.
Steps: How can we find the bug ourselves? In my case, log in. But others in my guild say everything is working for them, so it may be isolated to my account. Please help!!
Connection Type Wifi
Please select your region North America
Country USA
I cannot log into the game from either my iPhone or my iPad. I’ve rebooted the iPad, and it didn’t help. The game hangs indefinitely on the loading screen, and the progress indicator says “Checking for Updates”.
When I try to access the web store, it hangs for about 30 seconds, then displays an error message like this one:
An error occurred while processing your request.
Reference #97.cc70617.1687016889.96ff91f
The hex codes change each time the error displays.
