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Voygliz's avatar
Voygliz
Seasoned Traveler
2 years ago
Solved

Game bugging each time revealing level 3 datacron

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Realme
OS Version Android 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 272627599
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Game bugs each time I reach level 3 on a datacron and game goes into revealing the skill. It says to click on screen to continue but it just doesn't work. Game doesn't react and have to be closed and restarted. It isn't a connection bug. Has happened with WiFi or mobile and with 5 straight datacrons.
Steps: How can we find the bug ourselves? Reveal a level 3 skill in a datacron.
Connection Type
Please select your region Europe
Country

Game is blocked in that screen. 5 times in a row when reaching level 3 on datacrons

9 Replies

  • Thank you for sharing your findings. We tried to replicate your report on our site, but we couldn't confirm any issues.

  • I've been having the same issue, also Android (on a Google Pixel 7), also Europe. Is repeatable almost every time I level a datacron to lvl3, lvl6 or lvl9 and requires a complete restart of the app to continue playing.

  • omkz2's avatar
    omkz2
    Seasoned Vanguard
    2 years ago

    Platform: iPhone 14 Pro
    OS Version iOS 16.5.1

    I have to restart the game usually when I upgrade Datacron to lvl 3 because "Tap anywhere to continue" doesn't do anything

    @EA_Gunner try to replicate that with bigger sample (like 10 upgrades?)

  • TheAnimist's avatar
    TheAnimist
    New Traveler
    2 years ago

    Getting the exact same thing, happened to me multiple times yesterday. The only way out is to force quit the game.

    If you want to recreate the problem do the following :

    Take an L2 DC, hit upgrade to L3, after the confirm unlock pop up, touch the screen anywhere (before the tap to continue message) and everything locks up.

    Take an L2 DC, hit upgrade to L3, after the confirm unlock pop up, DO NOT touch the screen (before the tap to continue message) and everything works fine.

  • MockingMax's avatar
    MockingMax
    Rising Scout
    2 years ago
    @EA_Gunner I had the same issue but every upgrade 3-6-9 "tap to continue" but freeze and have to reset
  • I am also experiencing this issue, but only after unlocking level 6 or level 9. It won't let me tap to continue. I have to force close the game.

    Allycode: 972146854

    Phone: s22 Ultra

    Android Version: 13


  • @TheAnimist wrote:

    Getting the exact same thing, happened to me multiple times yesterday. The only way out is to force quit the game.

    If you want to recreate the problem do the following :

    Take an L2 DC, hit upgrade to L3, after the confirm unlock pop up, touch the screen anywhere (before the tap to continue message) and everything locks up.

    Take an L2 DC, hit upgrade to L3, after the confirm unlock pop up, DO NOT touch the screen (before the tap to continue message) and everything works fine.


    Yup. This is exactly it.

    If I leave it alone (don't tap) until the "Tap Anywhere To Continue" message appears, it works without issue.

    But if I tap early and repeatedly before the upgrade animation finishes playing, the screen stops responding to taps and I get stuck on the L3 upgrade screen (probably happens on L6 and L9 upgrades but I haven't experienced it myself). I'm not sure exactly the timing/frequency of the taps required to reproduce the issue though, because sometimes even if I tap early the issue doesn't reproduce.

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