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imm0rality's avatar
3 years ago
Solved

Game closes whenever you switch apps

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Fold 3 and Samsung A51 5G
OS Version Android 12
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I assume that you know that the app closes whenever you switch apps on Android. It’s making the game unplayable. This happens on TWO different android devices on wi-fi or mobile. It is completely intolerable. Get a phone call. Return to game, it’s been closed… Same thing when switching to discord etc. This really is a deal breaker. I cannot restart the app every time that I have to go do something else in the game.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

Game closes whenever you switch apps

4 Replies

  • This has spontaneously resolved itself on one of the devices.

  • I have this issue for years. When I am in a battle I don't dare to turn off my phone or switch apps. Changing to Discord and back has a 50:50 chance that the game is still running or that it reboots. It also happens when I have all other apps closed (not just running in the background) and restarted my phone.

  • imm0rality's avatar
    imm0rality
    3 years ago

    I never had the issue until a month ago. Now it has all of a sudden started working again.

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