Forum Discussion

grumpybear9000's avatar
5 years ago

Game crashes / hangs regularly

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 2XL and PC Emulator
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 878-849-322
What type of issue do you have? Other
How often does the bug occur? Often (50% - 99%)
Summarize your bug Game keeps crashing. i,e. freezing and not allowing me to do anything meaning I have to force quit. Alternatively, it just closes the app. Sometimes mid battle, sometimes just moving around the game.
Steps: How can we find the bug ourselves? Install your game and play it for a while. It'll work ok for a few minutes and then just stop.
Connection Type Wifi
Please select your region Europe
Country United Kingdom

As described, I could be playing either on my phone or on my pc, and the game will either close, or just freeze. 

Attached is an example - I clicked on an item and the game just froze. This is about the 6/7th time today that this has happened. Sometimes it happens mid battle, sometimes, just browsing the game, or when interacting with elements of the game. 

This has cost me crystals and resources.

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