Game crashes after new TU

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung S21+ 5G, latest updates installed
OS Version Android 12
Ally Code: (Find it here: http://bit.ly/AllyCode ) 345-557-717
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Game freezes before battles load
Steps: How can we find the bug ourselves? Play for more than just a few minutes and the issue will present itself
Connection Type Wifi
Please select your region North America
Country United States

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The issue described above has been reported by NUMEROUS users over the past 2 months. How's that fix coming?

Just a thought, but it might be wise to publicly acknowledge the problem en masse rather than making everyone post their complaints here. By now there should be hundreds of these alleged "flags" referred to in responses by your staff.

This issue was initially put off as a user error, and has only semi-recently been acknowledged as something more.

Please make some kind of general announcement in the forum to all players regarding this issue. Who knows, it might even save the company some money being as there may be fewer complaints which staff are being paid to review.