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DeeeszNuttzz's avatar
DeeeszNuttzz
7 years ago
Solved

Game Crashes iPhone 6 - I have Crash Logs, Know Cause, and Workaround

Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? Iphone 6 OS Version 12.1.4 Ally Code: (Find it here: http://bit.ly/AllyCode ) 3...
bug
  • EA_HighCommand's avatar
    EA_HighCommand
    7 years ago

    Thank you for the report. We are aware of this specific issue and are already investigating this.

DeeeszNuttzz's avatar
DeeeszNuttzz
7 years ago
Ya Ive had it happen 3 times now this TW.
wildmannz's avatar
wildmannz
Rising Veteran
7 years ago

Another TW another hard crash. I have just swapped nine (yes 9) emails with EA support who still are trying. To tell me to uninstall the game , reboot the iPhone etc etc.  It is bad enough to have this issue but to have the support staff so utterly clueless as to how to help or even acknowledge the problem exists is ridiculous. 

  • DeeeszNuttzz's avatar
    DeeeszNuttzz
    7 years ago
    Ya, this is ridiculous. Software engineering is what I do, so when I see the whole support saying “reinstall”, the only word I see is “stall”, and I facepalm. Its absurd. Its almost like theyre just graphic artists and not programmers... oh wait
    • DeeeszNuttzz's avatar
      DeeeszNuttzz
      7 years ago

      Ive attached a graph of CPU usage. From the beginning of the black square to the end, I opened the app, went to TW, did a battle to the end, then closed out the app completely. You can see the enormous amount of CPU usage.

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