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Vex_Virus's avatar
Vex_Virus
Seasoned Newcomer
3 months ago

Game crashing, low FPS, and restarts itself when closing app

Hello. 

Since the update yesterday, I am virtually unable to play the game on the mobile app. This is due to a mixture of several issues

  1. Loading times - I frequently spend upwards of 15 minutes stuck on the Lucasfilm/Disney loading screen
  2. Game crashing for no apparent reason - Doing any action ingame may cause the game to crash and close itself
  3. Low FPS - Every PVP/PVE Gamemode is very difficult to play due to severly low FPS. This leads to unresponsive UI - often having to spamclick abilities in long matches to have any chance of avoiding timeouts
  4. Game restarting every time I switch to another application - Unfortunately this game relies heavily on outside-resources such as discord, swgoh.gg etc. However, after the update, if i switch from Swgoh over to chrome/discord for even two seconds, the game shuts down, and restarts itself (which can take up to 15minutes as explainef in pt. 1

 

My device: 

Samsung galaxy S22+ 

Fixes attempted:

- Installed the latest Android update

- Uninstalled and reinstalled swgoh

- Cleared app cache/memory

- Deleted unused apps + cleared background processes on my device (in case it was running low on memory - it wasn't really) 

I can't think of any user error that would cause this, and have seen many other people having one or more of the issues I'm experiencing. I hope the dev team notices, and provide a fix to this imminently.