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Vex_Virus's avatar
Vex_Virus
Seasoned Novice
7 months ago

Game crashing, low FPS, and restarts itself when closing app

Hello. 

Since the update yesterday, I am virtually unable to play the game on the mobile app. This is due to a mixture of several issues

  1. Loading times - I frequently spend upwards of 15 minutes stuck on the Lucasfilm/Disney loading screen
  2. Game crashing for no apparent reason - Doing any action ingame may cause the game to crash and close itself
  3. Low FPS - Every PVP/PVE Gamemode is very difficult to play due to severly low FPS. This leads to unresponsive UI - often having to spamclick abilities in long matches to have any chance of avoiding timeouts
  4. Game restarting every time I switch to another application - Unfortunately this game relies heavily on outside-resources such as discord, swgoh.gg etc. However, after the update, if i switch from Swgoh over to chrome/discord for even two seconds, the game shuts down, and restarts itself (which can take up to 15minutes as explainef in pt. 1

 

My device: 

Samsung galaxy S22+ 

Fixes attempted:

- Installed the latest Android update

- Uninstalled and reinstalled swgoh

- Cleared app cache/memory

- Deleted unused apps + cleared background processes on my device (in case it was running low on memory - it wasn't really) 

I can't think of any user error that would cause this, and have seen many other people having one or more of the issues I'm experiencing. I hope the dev team notices, and provide a fix to this imminently.

17 Replies

  • Thorad_690's avatar
    Thorad_690
    Seasoned Novice
    7 months ago

    Any news on this ? It has been an issue for a few days now?

  • Syndberg's avatar
    Syndberg
    Seasoned Newcomer
    7 months ago

    Exact same issues with a brand new s24, was fine until latest swgoh update, now it's overheating, draining battery and incredibly laggy

  • Same here. Reinstalled loads of times. Game does load but 3 times slower. Google play services struggles to communicate with it...see error msgs.

    Battery use through the roof..phone gets very hot and also manages to turn off bluetooth and wifi somehow

    Game very sluggish, cant raise tickets as keyboard wont load properly when client is active.

    Logging in on pc client but no response on any tickets i have managed to raise.

    Seems to be samsung/google related? Maybe a memory hole with the game and their version for download as members in my guild not on samsung arent having this issue.

    No official word though is a bit depressing and whilst i can play on pc thats not very 'mobile' that is my main port of play

    Its been days ... any news?

    CG_Meathead

    EA_Gunner 

  • I'm experiencing similar issues on my Samsung galaxy A55. Very long startup times, intermittent crashing etc 

  • I have exactly the same problem with my samsung s22plus after the last update 

     

  • 2xrc2yh8hkgp's avatar
    2xrc2yh8hkgp
    Seasoned Newcomer
    7 months ago

    EA_Gunneryou mentioned a week ago that this is being investigated. Any further news? Game is still very painful to play. Frequent crashes, phone running hot, app crashing and very slow in general, restarts every **bleep** time I leave the app.. :( not happy

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