Game freezes and emits a buzzing sound
Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Note 9 OS Version 9 Ally Code: (Find it here: http://bit.ly/AllyCode )...
Forum Discussion
@EA_HighCommand thank you for looking into this and apologies for my late reply.
I previously used the Game Launcher to run the app but stopped this just in case that was causing the issue. I have experienced the crash with no other apps running in the background.
I saw on a similar issue that it was recommended to do a clean install and leave the game time to download all assets and have done this. Sadly it hasn't helped and I've encountered two crashes in the last hour or so.
I'd really appreciate any advice or help you can offer as it's really starting to become quite a problem.
EA_HighCommand
EA QV Team
EA QV TeamHi @Virage_Iscariot and no worries, your reply wasn't late.
I am playing myself on A Galaxy Note 9 (128 GB) and have not noticed any unusual crashes after the QoL update last week.
If your issue persists the only option I have in mind would be a factory reset of the phone, which is a really drastic approach, so I would only recommend it as a last resort.
Other than that, since you've already done a fresh install, cleared your cache, closed all background apps and removed any 3rd party app which might interfere, you've done pretty much anything to get this resolved. I have another look at our logs to see if I can spot anything, but so far I had no luck, I am afraid.
Perhaps it's not showing in the logs because it's freezing, not crashing or force closing. I'm using a brand-new OnePlus 6T and have been experiencing the same freezes for a few weeks at random, but two or 3 days ago I had it freeze right before I left work (I keep the volume on silent at work) and simply hit the button to return to my home screen. Didn't fully close the frozen game, got in the car, connected Pandora to my stereo and was nearly deafened when I bumped up the volume to hear a high pitched hissing noise. Had to pull to side of the road and thought my bluetooth was the issue. Clicked it on and off, noise persisted when it was on. Until I fully closed the swgoh game, that is. Then the hissing buzz went away.
The random freezes have been occurring spottily since the end of February, and I know my phone is not at all the issue, as I've got no other 3rd party apps other than SWGOH and Pandora on my phone.
Hi @EA_HighCommand . I've had the crash happen many times since my last post, and it seems I'm not alone. I've just lost a GA final due to it happening as soon as I started a ship battle which is incredibly frustrating, not least because I'd spent a lot of time figuring out exactly how I'd try to beat my opponents score of 1151. No room for error and the very first thing that happened was the crash which has resulted in it being impossible to win. I then spent my lunch hour looking into this which prevented me from doing Arena battles in time for payout (15:00 GMT for me).
I've produced a bug report on my phone and trawled through the logs to look for anything that might be responsible. I've located the touch event that happened immediately prior to the crash, but I'm not very familiar with Android bug reports so can't elicit much more than that. No idea what the logging performed by the app would contain, but this feels like it'd be an unhandled exception (and so probably wouldn't record anything anyway) which is why I had a look at the OS-level bug report.
I've attached the file in case it helps - I'd really appreciate it if someone could take a more detailed look into this if possible. I've also attached a screenshot, just in case that helps ratify the log content with the on-screen situation. For reference, I believe I tapped Phantom II then tapped the 'Disruptive Advance' attack.
Thanks again for your help so far.
- EA_HighCommand
Hi @Virage_Iscariot and thank you for the update, much appreciated.
The crash report is for sure helpful, so I get one of the engineers to have a look.
i have tried multiple times to attach a video of the freeze. i don't see it here so i don't know if it has been successful.
There are no concrete steps to repro. But in my experience it happens only in a battle...whether its GA, TW, or events. Its seemingly random. It will start buzzing and allow continued fighting from 15 to up to 60 sec and then freeze. I know its this app as i can exit the game (still buzzing) go to the Settings --> Apps (still buzzing) and force close the game and the buzzing will stop and the phone will work normally.
i have uploaded it to youtube.
Another one!! And I paid hard earned money to get to relic 6 and it froze on me in arena...
This issue happened to me twice! Once yesterday during the Geo CM in TB, and the other today in GAC. Both times had the same thing happen. I'm using a Galaxy S10 phone with a brand-new installation of swgoh.
- I entered battle.
- After about a minute or two, the background music and sound effects turned into a monotone buzzing sound. However I could still play the game.
- After about 5 to 10 seconds of buzzing, the game would completely freeze. I waited about 5 minutes hoping the game would unfreeze, but it never happened.
- Buzzing would continue until I force-closed swgoh.
Just a side note, I was lucky my first freeze-up didn't cost my guild a star in DS Geo TB. However the second freeze-up in GAC hurt my chances to win my round of GAC. So that's a bummer...
