Forum Discussion

Rising Traveler

4 years ago

Solved

Game freezing when idle on Supported Android

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Galaxy S10 OS Version 11 Ally Code: (Find it here: http://bit.ly/AllyCode ) 45...

bug

EA_HighCommand
4 years ago
Hi @Corpsefire88 and @pairo20,

We've checked all logs available to us but were unable to identify anything that relates to what you are experiencing. We would recommend following the troubleshooting we have available in our help article HERE.

EA_HighCommand

EA QV Team

4 years ago

Hi @Corpsefire88 and @pairo20,

We've checked all logs available to us but were unable to identify anything that relates to what you are experiencing. We would recommend following the troubleshooting we have available in our help article HERE.

Corpsefire88
Rising Traveler
4 years ago
I, and others in other reports, have tried these things and they haven't helped. The issue started precisely after the latest update. Nothing else on my phone had changed. A phone restart seemed like it fixed it the first time, but the issue returns very shortly after.
TheFrankto
Seasoned Scout
4 years ago
@EA_HighCommand I am also having this issue, and these steps were completely ineffectual. I installed the game on a device (Google Pixel 2) that never had the game before, and the problem still occurs.
ifox5kuw9w5m
4 years ago
I'm getting this exact issue on a galaxy a71. Same timeline as described.